Privacy Policy

Techrescue.be ("we", "us", "our") is a software company based in Belgium. We are the data controller for personal data collected through our website techrescue.be and our SaaS applications (Scenara, Taktiv, PetTracks, PuzzleArena, Rijbewijzer).

For any privacy-related questions, contact us at: privacy@techrescue.be

We collect personal data in the following circumstances:

• Contact form: Name, email address, company name (optional), subject, message, and your stated interest. This data is collected only when you voluntarily submit the form, with your explicit GDPR consent.
• Cookies and analytics: If you accept cookies, we may collect anonymised usage data about how you interact with our site. See the Cookies section below.
• SaaS applications: Personal data collected by Scenara, Taktiv, PetTracks, PuzzleArena and Rijbewijzer is governed by the privacy policies of those individual applications.

• Consent (Art. 6(1)(a)): When you submit our contact form, you give explicit consent for us to process your data to respond to your enquiry. You may withdraw consent at any time.
• Legitimate interest (Art. 6(1)(f)): We have a legitimate interest in maintaining basic server logs for security and debugging purposes.

• To respond to your enquiry or support request
• To improve our website and services
• To comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

Contact form submissions are retained for a maximum of 2 years from the date of submission, after which they are permanently deleted. You may request earlier deletion at any time (see Your Rights below).

Your data is stored in a secure PostgreSQL database hosted on Neon (serverless PostgreSQL), with data centres located within the European Union. All data is transmitted over HTTPS/TLS. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

Our website uses cookies in the following categories:

You can manage your cookie preferences at any time using the cookie banner shown on your first visit, or by clearing your browser cookies.

Under the GDPR, you have the following rights:

• Right of access — You may request a copy of the data we hold about you.
• Right to rectification — You may request that we correct inaccurate data.
• Right to erasure — You may request deletion of your personal data.
• Right to restrict processing — You may request that we limit how we use your data.
• Right to data portability — You may request a structured, machine-readable copy of your data.
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
• Right to lodge a complaint — You have the right to lodge a complaint with the Belgian Data Protection Authority (GBA / APD).

To exercise any of these rights, email us at privacy@techrescue.be. We will respond within 30 days.

Our website is hosted on Vercel (see Vercel Privacy Policy). Database services are provided by Neon Inc. (see Neon Privacy Policy).

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.